Our accessibility statement, and what it commits us to

Our commitment starts before the code does

We install water softeners and drinking water systems. We're not a software shop. But this site is where most households in Ada, Canyon and Gem counties first meet us, and if it locks somebody out, we've lost them before we ever get to test their water.

So here's the commitment. Anything you can do here, you can do by phone instead: book the free test, ask what the meter reads on a well in Kuna, get the terms of the rental program. Calling 208-602-3161 isn't a lesser option.

We build to WCAG 2.2 Level AA and treat the ADA as the reason why

The target is the Web Content Accessibility Guidelines, version 2.2, at Level AA. That's the benchmark US courts and the Department of Justice have pointed toward in reading the Americans with Disabilities Act as covering a business website. We haven't commissioned a formal third party audit, and we won't claim a certification we don't hold.

Every page carries an accessibility panel with six working controls

None of these are decoration. Each one is live and does a job somebody asked for.

Opening the panel takes one button, and it follows you down the page

Look for the accessibility button fixed to the bottom right corner of every page, phone or desktop. It stays put as you scroll. Tap it, or tab to it and press Enter. Your choices stick on that device between pages. And if your device already has reduced motion switched on at the system level, this site honors that from the first page load.

What we changed underneath, where you can't see it

The panel is the visible half. The structural half matters more. Pages use real HTML landmarks, so the main content region announces itself instead of a nameless stack of divs. A skip link sits first in the tab order. That single link lets keyboard and screen reader users jump straight to the content instead of tabbing through thirty menu items to reach the first paragraph. Focus outlines are deliberately loud, because a faint outline is no outline when you're four tabs deep in a menu.

The mega menu, the FAQ accordions and the booking form all work from the keyboard alone. Images carry alt text describing the picture, not the filename. Color pairings are checked against the AA contrast thresholds, which is why some sun yellow accents ended up darker than the first drafts. And text reflows: at high zoom the page stacks into one column rather than making you scroll sideways to finish a sentence.

A customer near Nampa tried to book a test on a tablet with the zoom cranked up, gave up, and called instead. Our submit button had slid off the right edge. She only mentioned it while Brandon tested her hardness. Almost nobody reports an access problem. They just leave.

Known limitations, stated plainly instead of buried

Three pieces of this site come from other companies and we don't control their code: the scheduling widget behind online booking, the Google Translate service, and embedded mapping content. We picked the most accessible options we could find, but we can't promise they clear Level AA. We're also working through older PDFs and video: some aren't tagged for screen readers, and not every video is captioned.

How we actually test this, three ways

First, keyboard only. Mouse down, then finish real tasks: reach the water quality breakdown, open an FAQ, fill in the booking form, submit it. If it can't be done without the mouse, it isn't done. Second, browser zoom to 200 percent on a narrow window, watching for anything that overflows or clips. Third, screen reader spot checks on macOS and Windows, listening for headings in sensible order and fields that announce their own labels. We run these after content changes, not once a year. Small edits are where this breaks.

The bottom line on access here

Last reviewed July 2026. We update it when the site changes, and we'd rather add a limitation than quietly leave one off.